Real Estate
How To Keep Clients Happy And A Commercial Property World
December 10, 2009 by Cody Scholberg · Leave a Comment
Keeping a tenant happy means you have a tenant that renews their lease. This means that this tenant is profitable. The primary concern of a commercial property manager is ensuring that this happens. Their primary goal needs to be listening to customer complaints and concerns. Some of the problems that tenants often face are:
Parking Crime on the property Disaster management Maintenance Mechanical issues
General Expectations for Commercial Property Managers
In addition to signing leases, a commercial property manager will have many duties that resemble a realtor. They will advertise the property, show it to potential residents, and explain pricing. They will also go over the lease and explain all the options. Unlike residential property, commercial property generally has more legal documents the need to be explained and understood. There will also need to be coordination between insurance companies and the commercial property manager. This requires technical and high and knowledge that are very specific to the commercial property management field. In addition to these duties, commercial property managers must also understand how to coordinate staff.
Keeping A Tenant Who Does Not Pay Happy
Whether you have a residential or commercial property, it is common to have late payments. When clients do not pay on time, there’s often late fees involved that are addressed in the lease. However, when you are housing a large corporation on a property there may be challenges to keeping them happy. Unlike private residence, a large corporation must follow the rules of its leaders. For example, if assets are frozen due to government issues, payment for rent may be delayed by several months. In order to keep this client happy, late fees may be waived. You would not want to do something to affect this business and their reputation like putting an eviction notice where there customers can see it.
Making Sure Your Commercial Property Manager Has The Right Education
To say that a commercial property manager needs to be excellent at multi-tasking is an understatement. A number of variations in the field create demands upon a property manager on a regular basis. They must also have background experience in the maintenance and repairs involved. For example, basic knowledge of plumbing prevents being overcharged for the service. In addition to foundation knowledge such as this, commercial property manager must be skilled in marketing, sales, and other business knowledge. Business college is the primary area these advanced skills are taught. They help commercial property managers to be able to handle their dynamic job environment.
More on commercial property management companies and commercial property management firms.
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