Real Estate
Apartments For Rent In Mississauga And The 12 Most Important Points To Get Into This Business.
February 5, 2010 by Miguel Pancardo · Leave a Comment
Service principles in the Real Estate business.
In the Real Estate business in order to survive you must excel in something, and one of the key components (that most of the time is not even measure) to make a huge difference is the service. That is why I am going to explain the most important service principles that will make a difference for your clients.
1. The quality must be a habit, not an isolated act.
2.- The specifications once established will be the base for the measurements.
3. Systems not smiles, the quality must become systematic, not just a series or isolated efforts.
4.- Anticipate and meet customers needs in a consistent way.
5.- Freedom of cation to all the employees that have to deal with customers is a must, as an example they need to have the authority to address somebodies complain.
6.To Ask to the customers what they want and give it to them immediately, in order to bring them back.
7.- The fulfillment of you word is always expected for your customer, ”deliver more and promise less” must be your service mantra.
8. Explicitly recognize any effort to implement a culture of quality. Remunerate their employees like partners (incentives).
10.- Adopt and improve. Make a research of who the bests in your area are, see how they do the things and adopt their systems.
11. Encourage clients to come clear about everything they do not like.
12. Leaving your client waiting for service will make him to unnoticed everything else.
Following this simple steps the perception about your quality and services will improve exponentially in your clients eyes.
In order to create constant improvements in a system you must implement an effective measurement system, this system needs to have clear goals that must be monitored with a reliable set of data, if you are unable to gather this data the only thing you are going to create is a system that will be monitoring the wrong things, knowing the difference between causes and effects is crucial for the success of any system.
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